FAQ

Service

What is the durability?

The Classified hub has an operational lifespan exceeding the lifespan of a bicycle’s internal systems, and it requires no maintainance.

Bearings are subject to normal wear and can be replaced.

If for any reason you think your Classified product isn't performing as it did when it was new, contact us and we will get you back on two wheels as soon as possible. (See service & spare parts)

If I want to service the bearing in the hub or driver, what do I have to do?

If you experience play on your Classified hub, contact us and we will get you back on your bike as soon as possible (see service & warranty terms)

What maintenance is required?

None. The hub's internals are desiged to be maintainance-free.

Wheel bearings are, however, subject to wear as with any other hub, and can be replaced. If you experience play on your Classified hub, contact us and we will get you back on your bike as soon as possible (see service & warranty terms)

The hubshell is interchangeable, is it easy to change?

Yes. There's a lockring under the brake disc that keeps the hubshell attached to the inner hub and driver assembly. This lockring is compatible with your standard cassette lockring tool and a hub swap can be done in as little as a few minutes. Please consult the manual for a detailed hub swap procedure.

Will I need to replace batteries?

The battery in the Thru-axle is rechargeable. A fully charged battery will give you 3 to 6 months of use between charges.

The transmitter module in the handlebar has a coin cell (CR1632) and will last at least one full year before needing replacement. Replacing this battery is possible without having to remove your handlebar tape.

Do you have questions

about a particular product?

Contact us